What does NLTR stand for?

• NLTR stands for NOT LIKE THE REST—because average isn’t our lane. Every piece is designed to stand out while delivering quality, comfort, and intention.

Where is NLTR based?

• NLTR is proudly based in the Atlanta, GA, USA and operates as an online store.

How do I know what size to order?

• We recommend checking the size guide listed. If you’re between sizes or prefer a more relaxed fit, sizing up is usually best.

What materials are your garments made from?

• We use high-quality fabrics chosen for comfort, durability, and feel.

How long does shipping take?

Pre-Order Items (*)

Items marked with an asterisk (*) are pre-order items and require 2–4 weeks before shipping. These items are made with high-quality materials and extra care.

In-Stock Items

Items without an asterisk (*) are in stock and will be processed within 1-3 business days and shipped within 3–5 business days.

Please only purchase Pre-Order items if you are willing to wait for both the processing time and transit time once the order has shipped..

Do you offer international shipping?

• Yes! NLTR ships within the United States only and international. Shipping rates may differ.

Can I change or cancel my order after placing it?

• Once an order is placed, it begins processing quickly. Please contact us within 24 hours of placing your order, and we’ll do our best to assist—but changes aren’t guaranteed.

What is your return policy?

• All sales are final unless the item arrives damaged or incorrect. If there’s an issue with your order, contact us within 48 hours of delivery with photos for review.

What should I do if my item arrives damaged or wrong?

• Email our support team with your order number and clear photos of the issue within 48 hours of delivery. We’ll make it right.

How can I contact customer support?

• You can reach us at nltrthebrand@gmail.com OR through our Contact Us page. Please allow 24–48 business hours for a response.

Will you be restocking sold-out items?

• Some pieces are limited edition and will not be restocked. Follow us on social media or subscribe to our email list to stay in the loop on restocks and drops.

Do you offer discounts or promotions?

• Yes—exclusive drops, sales, and promotions are announced via email and social media. Stay tapped in.